Privacy Policy

Last Updated: 11/05/2024

At Austin Family Psychiatry, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your information when you use our services. By accessing or using our website or services, you agree to the practices described in this policy.

1. What information is collected? 

We collect the following types of information:

• Personal Information: This includes your name, contact details (email address, phone number), date of birth, gender, and emergency contact information.
• Health Information: We collect medical information related to your mental health, including diagnosis, treatment plans, therapy notes, medication history, and any other information relevant to your care.
• Insurance Information: If you are using insurance to pay for services, we may collect your insurance provider's name, policy number, and other related details.
• Payment Information: This includes credit card details or other payment information when paying for services.
• Usage Data: We may collect information on how you interact with our website, including IP addresses, device information, and browsing behavior.

We will not sell, share, trade, or otherwise disclose any information you provide to us, unless you give explicit written consent for such use. The information we collect is used solely to enhance our services and to better understand your individual needs, allowing us to provide more personalized care both for you and for all our patients.

Under no circumstances will we sell, share, trade, or otherwise disclose any of your medical information. If you need access to your medical records, you must submit a request to us using a Release of Information form.

2. How is Information collected?

We collect information in the following ways:

• Directly from you: When you schedule an appointment, fill out intake forms, provide health information, communicate with us via email, phone, or in-person consultations, or interact with us in any other way.
• Automatically: When you use our website or online scheduling tools, we may automatically collect information about your interaction with our site via cookies and other tracking technologies. This helps us enhance your user experience.

3. How is the collected information used?

We use the collected information for the following purposes:

• To Provide Medical Care: We use your health and personal information to diagnose, treat, and manage your mental health care, including scheduling appointments, maintaining health records, and prescribing medication.
• To Process Payments: Your personal and payment information is used to process any fees for services rendered, including insurance billing and payment collection.
• To Communicate with You: We may use your contact information to remind you of appointments, provide medical advice or updates related to your care, or communicate important health information. We may also send you administrative notices related to your care. (if you opt in)
• To Improve Our Services: We analyze patient feedback and usage data to continually improve the quality and efficiency of our services and website.

4. Your Privacy Choices

• Opting Out of Communications: You can opt out of receiving  administrative communications (not related to your care) at any time by contacting us directly or texting "STOP" to 512-902-6920.
• Access to Your Information: You have the right to request access to the personal and health information we maintain about you. If you would like to review, update, or correct your information, please contact us.

5. Changes to this privacy policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you of such changes. We encourage you to periodically review this policy for any updates.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal and health information, please contact us:

Austin Family Psychiatry
4407 Bee Cave Rd., Bldg. 1, Ste. 111, Austin, TX, 78746
officemanager@austinfamilypsychiatry.com
P: 512-902-6920